Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
FDFCD2005A Mapping and Delivery Guide
Sell cellar door products and services
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | FDFCD2005A - Sell cellar door products and services |
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Description | This specialist unit has been developed for the cellar door sales stream of the wine sector. It covers the skills and knowledge required to sell. It encompasses the key selling skills of approaching the customer, advising on products and services, and conducting and closing a sale.This unit is based on the national cross-sector sales units of competency SIRXSLS001A Sell products and services, and SIRXSLS002A Advise on products and services. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit applies to cellar door sales personnel who are required to sell wine and other products and services to cellar door visitors. Products sold may include wine and other produce grown at the cellar door site, from other company sites, and from external suppliers.The unit covers the skills to sell cellar door products and services through evaluation of customer needs and requirements using communication skills and detailed and specialised product knowledge of wines and other cellar door products and services, including winery tours, private tastings and facilities available to visitors. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | FDFCD2003A Evaluate wines (standard)SIRXCCS202Interact with customersSITHFAB009A Provide responsible service of alcohol | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Develop product and service knowledge |
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Element: Approach customer |
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Element: Gather information |
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Element: Sell benefits |
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Element: Overcome objections |
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Element: Close sale |
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Element: Maximise sales opportunities |
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